Frequently Asked Questions
- How do I login?
- How do I set up my voicemail service using my telephone?
- What is a valid password?
- What is an extension?
- How do I listen to a voice message?
- I clicked on the audio icon but I didn't hear the message. Why is this?
- Why do I get ‘Page not found’ when I login?
- Why does my session timeout?
- How do I login?
To login, enter your phone number and voicemail password, then click 'Login'. If you login and do not perform any actions, your session may eventually time out and you will be prompted to login again. To end you session, click 'Logout'.
Note: Before logging into your Voicemail-to-Email service, you must initialize your voicemail box by logging into to the system from your telephone.[top]
- How do I set up my voicemail service using my telephone?
- From your phone, dial *98. Your mailbox number is always your telephone number.
- Enter your temporary password, which is your 7-digit telephone number.
- Enter a new password – it must be at least 4 digits and not beginning with ‘0’.
- Record your name or telephone number as a personal identification.
- Record a greeting that callers will hear when your voicemail service picks up (the greeting can be up to 45 seconds in length).
- Press the * key to exit. Your voicemail service is now ready to automatically answer your calls.
- Next, login to your Online Voice Mail service and setup your options.
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- What is a valid password?
Passwords must be 4 to 15 digits in length. The username and password you use to log into your voicemail box from your telephone are the same that you use to log into the Online Voice Mail service.
If you have forgotten your password or are having trouble logging in, please contact Bell Aliant technical support.
Bell Technical Support is available 24 hours a day, 7 days a week by dialing ‘611’ from your phone.
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- What is an extension?
With extension mailboxes, you can enjoy the benefits of up to 3 additional private voicemail boxes in addition to your host mailbox for different members of your household.
Extensions are designated by a number (1, 2 or 3) and can be added to your service free of charge by calling 310-BELL
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- How do I listen to a voice message?
You can listen to your voice messages on your computer or using the telephone.
To listen to a voice message from your computer, click on the audio icon
next to the desired message. Retrieving a message takes a few moments, so please be patient. You can download one message at a time. Your computer must be equipped with sound file (.wav) playback software and speakers or headphones for the playback to work correctly.
If your playback software is compatible, you can save the voice message to your hard disk while listening to the message. Once the message is saved to your hard disk (.wav file) you can listen to it anytime or send it as an attachment in an email.
To listen to your voice message using the telephone, you can dial *98 from your phone and enter your password. To listen to your messages from another phone, simply dial your telephone number. When you hear your greeting press ‘9’ and enter your password.
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- I clicked on the audio icon but I
didn't hear the message. Why is this?
On a Windows system, there may be a problem with the file association setup for a .wav file. For details on how to modify the file association, please refer to your Windows documentation.
Tip: It may be easiest to simply remove the association. That way, when accessing a message by clicking on the icon, you will be prompted to select the application you would like to use to open a .wav file type.
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- Why do I get ‘Page not found’ when I login?
If you are getting ’Page not found’ when trying to log into your mailbox, you may need to change your browser settings
This site uses SSL encryption to protect passwords used on the site. If your browser has SSL or any HTTPS settings turned off you will see ‘Page not found.’
To ensure your settings are correct, you must verify the security options. If you are using Internet Explorer, for example, go to Tools/Internet Options and click on the Advanced tab. From here go to the Security options and enable SSL2.0 and/or SSL3.0. If you are using a proxy, ensure that the HTTPS proxy is also set up correctly
Some early versions of Windows and Internet Explorer have problems with SSL and may still display ‘Page not found.’ To fix this problem, try selecting SSL2.0 and unselect SSL3.0 in your browser preferences.
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- Why does my session timeout?
For security reasons, your session will timeout after a period of inactivity. If your session has timed out, simply return to the login page and re-enter your username and password and click ‘Login.'
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